ITOS
Import Operations Management

From factory to delivery, your import operation in one file.

Proformas and orders, factory payments, container planning, freight quotes, shipments and documents move together in the same import file.

01

Import File and Overview

One file per customer or import programme. The process strip, scope usage, upcoming payments and pending decisions sit on the first tab.

  • Order-to-delivery process strip
  • Scope and limit usage
  • Recent events and pending decisions
02

Factories

Contacts, port, loading and bank details of supplier factories are kept in the file. They can be collected directly from the factory with an information form in Turkish, English or Chinese.

  • Factory profile and contacts
  • TR / EN / ZH factory form
  • Tracking new factory introductions
03

Orders and Proformas

Proforma number, product lines, cartons, volume and weight are recorded per order. Production status and the current ready date are tracked.

  • Lines: quantity, cartons, m³, kg
  • Production status and ready date
  • Change history
04

Payment Calendar

Factory deposits and balances, freight invoices and service fees appear in one calendar. Payments that are due soon or overdue are flagged.

  • Deposit and balance plan
  • Payment receipts
  • Automatic reminders to the customer
05

Container Plan and 3D Load Planner

Ready orders from one or more factories are planned into the same container. Fill rate and layout are shown in 3D, and the plan is sent to the customer for approval.

  • 20', 40' and 40' HC containers
  • Volume and weight fill
  • Customer approval of the plan
07

Shipment and Container Tracking

Container, vessel, voyage, ETD and ETA are kept on the shipment, and delay is calculated against the first ETA. With a tracking service connected, container events update automatically.

  • Event history
  • Delay against first ETA
  • Automatic tracking (optional)
08

Documents and Document Requests

Commercial invoice, packing list, bill of lading and other documents are linked to the shipment. Missing documents are requested from the factory by e-mail or WhatsApp and reminded until they arrive.

  • Missing document check
  • Requests and reminders
  • Document pack for the customs broker
09

Approvals

Decisions such as quantity changes, freight choice, extra costs or cancellations are submitted to the customer for approval. Decision, date and note stay on the file.

  • Approve or reject in the portal
  • Decision note and evidence
  • Tracking pending decisions
10

Automatic Reports

The operations report is produced as a PDF and sent by e-mail or WhatsApp on the chosen day and time.

  • Shipments, orders, payments, open documents
  • Day, time and channel
  • Delivery history
11

Customer Portal

Your customer sees their shipments, orders, documents and payments in their own portal, and approves plans and decisions there.

  • Separate access per company
  • You choose the visible sections
  • Receipt and document upload
12

WhatsApp and E-mail Notifications

Reports, payment reminders and document requests are sent by e-mail and WhatsApp. We are working on the official WhatsApp Business API integration.

  • Sending from your own mail server
  • Sending via WhatsApp
  • WhatsApp Business API (coming soon)
13Optional

AI Document Reading

Proforma invoices and payment receipts are read with AI; the extracted fields are checked by you before they are saved.

  • Proforma reading
  • Receipt reading
  • Review before saving
Optional

Consulting

Use the software with your own team, or have the operation run by a team that knows ITOS.

  • Setup and the first files opened together
  • Running factory and forwarder communication
  • Weekly operations meetings